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Frequently Asked Questions

What if I do not want to use my smartphone, can I log into INSIGHTEC Connect from my computer?

Unfortunately, we do not offer access to the INSIGHTEC Connect app from your computer at this time. Please check back later, as we are always improving the app.

What if I didn't receive an email?

If you cannot find an email invitation, try checking your SPAM folder. If you’re still unable to locate an invitation email, you can still sign up by going to the Apple App Store or Google Play Store and searching for INSIGHTEC Connect.  Follow the Sign Up instructions to download the app and get started.

Can I use INSIGHTEC Connect on my tablet?

Absolutely! Some helpful hints—

  1. Follow the same Login Help instructions listed for your device type. 

  2. Make sure you are logged into the Apple App Store or Google Play Store on your tablet and search for INSIGHTEC Connect.

  3. You’ll need access to your phone to view your verification code when prompted.

How can I reset my password?

From the mobile phone app, tap LOGIN, enter the mobile phone number associated with your INSIGHTEC Connect account and tap Forgot password? Follow the instructions sent to you.


Tap Need help logging in? and select Reset Password.  Enter the mobile phone number associated with your INSIGHTEC Connect account and tap Reset Password.

I tried resetting my password and received a message telling me there is no associated INSIGHTEC Connect account.

Your account may be under a different mobile phone number. Try resetting your password again using the mobile phone number your INSIGHTEC Connect Educator would have on file. If you still have questions, please email

Why should I allow INSIGHTEC Connect to send me push notifications?

The INSIGHTEC Connect app will send push notifications to your mobile device or tablet to remind you to complete tasks, direct you to educational materials, and alert you to important messages. If you do not allow push notifications, you will not receive these messages to ensure you receive information about the focused ultrasound treatment.

© 2024 by HiggsBoson Inc.

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