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Login Help

Logging in on your Android phone

iPhone users get login help here

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Tap the Android link from your text message.
Tap INSTALL.
Tap OPEN to launch the CareConvoy app.
Tap SIGN IN.
Did you receive an email instead?

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Enter your mobile phone number and tap CONTINUE.
Enter the VERIFICATION CODE sent to your phone and tap NEXT.
Create a memorable password following the requirements and tap SIGN IN.
Enjoy taking control of your health as the app guides you through your surgical journey!
Did you receive a message saying there is no associated CareConvoy account?

iPhone users get login help here.

Additional Help

 
 

What if I didn’t receive a text message invitation?
If you did not receive a text message inviting you to download CareConvoy, check your email for your invitation. Then, click the link sent to your email in step #1 and enter your email address in step #5.
 
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What if I didn't receive an email or a text message?
If you cannot find an email invitation, try checking your SPAM folder. Some medical practices do not send your invitation until about a month before your scheduled procedure. You may receive your invitation via text or email at that time.
 
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Can I use CareConvoy on my tablet?
Absolutely! Some helpful hints—
  1. Follow the instructions above for using an Android device or click here for iPhone device instructions.
  2. Make sure you are logged into the Google Play Store on your tablet and search for CareConvoy.
  3. If you were invited via text message, you’ll need access to your phone so you can view your verification code during step #6.
  4. If you were invited via email, you’ll need to be logged into your email on your tablet and enter this email address in step #5.
 
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How can I reset my password?
From the mobile phone app, tap SIGN IN, enter the email address or mobile phone number associated with your CareConvoy account and tap RESET PASSWORD. Follow the instructions sent to you.
 
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I tried resetting my password and received a message telling me there is no associated CareConvoy account.
Your account may be under a different email address or mobile phone number. Try resetting your password again using the email address or mobile phone number your doctor’s office would have on file.
 

I don’t want to use my smartphone to access CareConvoy. What are my options?
Patients love receiving the automatic reminders sent by the CareConvoy mobile app and find that they help keep them on track for their procedures. However, if you do not wish to download the mobile app, you can still benefit from logging into CareConvoy on the web to view educational content and other materials.
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Click here if you would like instructions for how to log in on the web.
 
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Still need help?
Our team is happy to help. Send an email to support@mycareconvoy.com for more assistance.
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