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Login Help

Logging in on your iPhone

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Tap GET to download the INSIGHTEC Connect app to your phone from the app store.

 

Note: You may need to enter your Apple ID & password.

Need help with your Apple ID?
Need help with your Apple password?

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Tap OPEN to launch the INSIGHTEC Connect app.

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Tap Login.

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Enter your mobile phone number and tap Next.

Note: if this is your first time logging in, you will need to verify your mobile number (step 5) and set your password (step 6).

If this is not your first time logging in, you can proceed to step 7.

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Enter the verification code received by text message.

Did you receive a message saying there is no associated INSIGHTEC Connect account?

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Set a secure password that meets all criteria, then tap Next (please note the Terms and Conditions and Privacy Policy).

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Enter your password and tap Next.

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Enjoy taking control of your health as the app acts as your guide to tremor relief!

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Android users get login help here.

Additional Help

What if I do not want to use my smartphone, can I log into INSIGHTEC Connect from my computer?

Unfortunately, we do not offer access to the INSIGHEC Connect app from your computer at this time. Please check back later as we are always improving the app.

What if I didn't receive an email?

If you cannot find an email invitation, try checking your SPAM folder. If you’re still unable to locate an invitation email, you can still login/sign up by going to the Apple App Store and searching for INSIGHTEC Connect.  Follow the instructions above starting at Step #1 to download the app and get started.

Can I use INSIGHTEC Connect on my tablet?

Absolutely! Some helpful hints—

  1. Follow the instructions above for using an iPad or click here for Android device instructions.

  2. Make sure you are logged into the App Store on your tablet and search for INSIGHTEC Connect.

  3. You’ll need access to your phone so you can view your verification code during step #5.

 

How can I reset my password?

From the mobile phone app, tap LOGIN, enter the mobile phone number associated with your INSIGHTEC Connect account and tap Forgot password? Follow the instructions sent to you.

OR

Tap Need help logging in? and select Reset Password.  Enter the mobile phone number associated with your INSIGHTEC Connect account and tap Reset Password.

I tried resetting my password and received a message telling me there is no associated INSIGHTEC Connect account.

Your account may be under a different mobile phone number. Try resetting your password again using the mobile phone number your INSIGHTEC Connect Educator would have on file.
 

Why should I allow INSIGHTEC Connect to send me push notifications?

The INSIGHTEC Connect app will send push notifications to your mobile device or iPad to remind you to complete tasks, direct you to educational materials, and alert you to important messages. If you do not allow push notifications, you will not receive these messages to ensure you are prepared and informed about the focused ultrasound treatment.

Still need help?

Our team is happy to help. Send an email to support@insightecconnect.com  for more assistance.

Computer Login
No text or email
Tablet
Reset Password
No associated acct
Push Notification
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