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Login Help

Logging in on your iPhone

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Tap the App Store link from your text message.

Did you receive an email instead?

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Tap GET.

 

Note: You may need to enter your Apple ID & password.

Need help with your Apple ID?
Need help with your Apple password?

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Tap OPEN to launch the INSIGHTEC Connect app.

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Tap LOGIN.

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Enter your mobile phone number and tap CONTINUE.

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Please go through the TERMS & CONDITIONS.

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Enjoy taking control of your health as the app guides you through your Tremor Journey!

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Android users get login help here.

Additional Help

 

What if I didn’t receive a text message invitation?

If you did not receive a text message inviting you to download INSIGHTEC CONNECT, check your email for your invitation. Then, click the link sent to your email in step #1 and enter your email address in step #5.
 

What if I do not want to use my smartphone, can I log into INSIGHTEC Connect from my computer?

We have a web portal to log into INSIGHTEC Connect from your computer.  Although you will not receive the alerts and notifications sent by the mobile app, you can still benefit by viewing educational material, completing surveys and other materials.

 

Click Here if you would like instructions on how to log in on the web

Can I log into INSIGHTEC Connect on my computer AND my mobile phone?

Yes! You can log into INSIGHTEC Connect from your computer AND your mobile phone for the best of both worlds. You can benefit from the larger screen and keyboard on your computer while receiving alerts and notifications from the INSIGHTEC Connect mobile app on your mobile phone.

 

 

What if I didn't receive an email or a text message?

If you cannot find an email invitation, try checking your SPAM folder. If you’re still unable to locate an invitation email or text message, try to Reset Password from the Help Center in the mobile application.
 

Can I use INSIGHTEC Connect on my tablet?

Absolutely! Some helpful hints—

  1. Follow the instructions above for using an iPad or click here for Android device instructions.

  2. Make sure you are logged into the App Store or Google Play on your tablet and search for INSIGHTEC Connect.

  3. If you were invited via text message, you’ll need access to your phone so you can view your verification code during step #6.

  4. If you were invited via email, you’ll need to be logged into your email on your tablet and enter this email address in step #5.

 

How can I reset my password?

From the mobile phone app, tap SIGN IN, enter the email address or mobile phone number associated with your INSIGHTEC Connect account and tap Forgot your password? Follow the instructions sent to you.

OR

Tap Need help logging in? and select Reset Password.  Enter the email address or mobile phone number associated with your INSIGHTEC Connect account and tap Reset Password.

I tried resetting my password and received a message telling me there is no associated INSIGHTEC Connect account.

Your account may be under a different email address or mobile phone number. Try resetting your password again using the email address or mobile phone number your INSIGHTEC Connect Educator would have on file.
 

Still need help?

Our team is happy to help. Click here to contact us or send an email to support@insightecconnect.com.