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Login Help

Logging in on your iPhone


Tap the App Store link from your text message.

Did you receive a QR code instead?



Tap GET.


Note: You may need to enter your Apple ID & password.

Need help with your Apple ID?
Need help with your Apple password?



Tap OPEN to launch the Secure Start℠ app.






Enter your mobile phone number and tap CONTINUE.



Please accept the TERMS & CONDITIONS and the PRIVACY POLICY by tapping I Agree.



Enjoy taking control of your health as the app guides you through your ostomy journey!


Android users get login help here.

Additional Help

How do I sign up for the Secure Start app?

You will receive a QR code from your WOC nurse. Please click here for step-by-step instructions to sign up.

What if I didn’t receive a text message invitation?

If you did not receive a text message inviting you to download Secure Start℠ after registration, try to Reset Password from the Login Help? link from the Login screen and enter your email or mobile phone number and tap Reset Password

If you need further assistance, please send an email to

What if I do not want to use my smartphone, can I log into Secure Start℠ from my computer?

No, we do not have a web portal to log into Secure Start℠ from your computer.


Can I use the Secure Start℠ app on my tablet?

Absolutely! Some helpful hints—

  1. Follow the instructions above for using an iPad or click here for Android device instructions.

  2. Make sure you are logged into the App Store or Google Play on your iPad/tablet and search for Secure Start℠.

  3. Download Secure Start℠ to your iPad or tablet.

  4. Sign in using either your email or mobile phone number.


How can I reset my password?

From the mobile phone app, tap LOGIN, enter the email address or mobile phone number associated with your Secure Start℠ account and tap Forgot your password? Follow the instructions sent to you.


Tap Login Help? and select Reset Password.  Enter the email address or mobile phone number associated with your Secure Start℠ account and tap Reset Password.

I tried resetting my password and received a message telling me there is no associated Secure Start℠ account.

Your account may be under a different email address or mobile phone number. Try resetting your password again using another email address or mobile phone number that may be associated with your app account. If you're still having issues, please email

Still need help?

Our team is happy to help. Send an email to for more assistance.

No text invite
Computer Login
Reset Password
No associated acct
QR Code
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