Logging in on your iPhone
Tap OPEN to launch the Secure Start℠ app.
Enter your mobile phone number and tap CONTINUE.
Enter your PASSWORD and tap CONTINUE.
Enjoy taking control of your health as the app guides you through your ostomy journey!
Android users get login help here.
How do I sign up for the Secure Start app?
You will receive a QR code from your WOC nurse. Please click here for step-by-step instructions to sign up.
What if I didn’t receive a text message invitation?
If you did not receive a text message inviting you to download Secure Start℠ after registration, try to Reset Password from the Login Help? link from the Login screen and enter your email or mobile phone number and tap Reset Password.
If you need further assistance, please send an email to firstname.lastname@example.org.
What if I do not want to use my smartphone, can I log into Secure Start℠ from my computer?
No, we do not have a web portal to log into Secure Start℠ from your computer.
Can I use the Secure Start℠ app on my tablet?
Absolutely! Some helpful hints—
Follow the instructions above for using an iPad or click here for Android device instructions.
Make sure you are logged into the App Store or Google Play on your iPad/tablet and search for Secure Start℠.
Download Secure Start℠ to your iPad or tablet.
Sign in using either your email or mobile phone number.
How can I reset my password?
From the mobile phone app, tap LOGIN, enter the email address or mobile phone number associated with your Secure Start℠ account and tap Forgot your password? Follow the instructions sent to you.
Tap Login Help? and select Reset Password. Enter the email address or mobile phone number associated with your Secure Start℠ account and tap Reset Password.
I tried resetting my password and received a message telling me there is no associated Secure Start℠ account.
Your account may be under a different email address or mobile phone number. Try resetting your password again using another email address or mobile phone number that may be associated with your app account. If you're still having issues, please email email@example.com
Can I delete my account?
Yes, you can delete your account and all information associated with your account. From the home screen, tap “My Profile” on the bottom navigation bar, then tap the gear icon in the top right corner. Tap Delete Account and confirm by tapping DELETE
Still need help?