• What if I didn’t receive a text message invitation?

• What if I didn’t receive an email or a text message?

• Can I use CareConvoy on my tablet?

• How can I reset my password?

• I tried resetting my password and received a message telling me there is no associated CareConvoy account.

• I don’t want to use my smartphone to access CareConvoy. What are my options?

 

 

What if I didn’t receive a text message invitation?

If you did not receive a text message inviting you to download CareConvoy, check your email for your invitation. Then, click the link sent to your email in step #1 and enter your email address in step #5.
 

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What if I didn't receive an email or a text message?

If you cannot find an email invitation, try checking your SPAM folder. Some medical practices do not send your invitation until about a month before your scheduled procedure. You may receive your invitation via text or email at that time.
 

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Can I use CareConvoy on my tablet?

Absolutely! Some helpful hints—

1. Follow the instructions above for using an iPad or click here for Android device instructions.

2. Make sure you are logged into the App Store or Google Play on your tablet and search for CareConvoy.

3. If you were invited via text message, you’ll need access to your phone so you can view your verification code during step #6.

4. If you were invited via email, you’ll need to be logged into your email on your tablet and enter this email address in step #5.

 

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How can I reset my password?

From the mobile phone app, tap SIGN IN, enter the email address or mobile phone number associated with your CareConvoy account and tap RESET PASSWORD. Follow the instructions sent to you.
 

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I tried resetting my password and received a message telling me there is no associated CareConvoy account.

Your account may be under a different email address or mobile phone number. Try resetting your password again using the email address or mobile phone number your doctor’s office would have on file.
 

I don’t want to use my smartphone to access CareConvoy. What are my options?

Patients love receiving the automatic reminders sent by the CareConvoy mobile app and find that they help keep them on track for their procedures. However, if you do not wish to download the mobile app, you can still benefit from logging into CareConvoy on the web to view educational content and other materials.

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Click here if you would like instructions for how to log in on the web.

 

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Still need help?

Our team is happy to help. Send an email to support@mycareconvoy.com for more assistance.