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Frequently Asked Questions

What if I didn’t receive a text message invitation?

You will receive an INVITE to the MyJourney™ application by text message if you are working with a Medtronic Representative. If you did not receive a text message inviting you to download MyJourney™, contact your healthcare provider.

However, you do not need an invite if you are looking for information about the Interstim™ experience. To sign up for the Myjourney™ application without an invite, please follow the instructions on the Sign Up / Registration page.

How can I reset my password?

Open the MyJourney™ mobile phone app, and enter the mobile phone number associated with your MyJourney™ account in the open field. Tap Forgot Password? and follow the instructions sent to you. 


Tap Need help logging in? and select Reset Password.  Enter the mobile phone number associated with your MyJourney™ account and tap Reset Password.

I tried resetting my password and received a message telling me there is no associated MyJourney™ account

Your account may be under a different mobile phone number.

Can I use MyJourney™ on my tablet?

Absolutely! Some helpful hints—

  1. Follow the instructions above for using an iPad or click here for Android device instructions.​

  2. Ensure you are logged into the App Store or Google Play on your iPad/tablet and search for MyJourney.

  3. Download MyJourney™ to your iPad.

  4. Sign in using your mobile phone number.

  5. You'll need access to your phone to click the link sent to you via text message to set your password in step #6 above.

  6. Login to MyJourney™ on your iPad using your mobile phone number and password.

Why should I allow MyJourney™ to send me push notifications?

Push notifications sent to your mobile device or iPad/tablet from MyJourney™ will remind you to complete tasks, direct you to educational materials, and alert you to important messages. If you do not allow push notifications, you will not receive these messages to keep you on track during your InterStim™ experience.

© 2024 by HiggsBoson Inc.

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