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Sign Up Help

Signing up on your Android

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Tap the PLAY STORE link from your INVITE text message.

What if I didn't receive a text message invitation?

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Tap INSTALL

 

Note: You may need to enter your Google ID & password.

Need help with your Google ID?

Need help with your Google password?

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Tap OPEN to  launch the MyJourney app.

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Enter your mobile phone number and tap NEXT.

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From this screen, go to your text messages to set your password.

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Tap the link in the new text message to set your password.

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Create your password following the requirements shown on the screen. 

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After entering your password, tap 

NEXT.

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This screen welcomes you to the application while your personal profile loads.

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Read the Opt-in Agreement.

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Review and complete your information. To agree to the Opt-in Agreement, tap I AGREE.

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If your consent is already signed, all you need to do is enter your date of birth and tap DONE.

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Introductory walk-through screen provides brief overview of the MyJourney app.

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Introductory walk-through screen provides brief overview of the MyJourney app.

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Tap I'M READY to continue into the app. 

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Tap ENABLE PUSH NOTIFICATIONS CODE to allow the app to send you important notifications.

Why should I allow MyJourney ™ to send push notifications?

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Tap ALLOW to allow your device to send app notifications

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Use the MyJourney app as your companion for education and symptom tracking along your InterStim system journey.

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Additional Help

 
 
What if I didn't receive a text message invitation?
The MyJourney™ application is INVITE ONLY. You will receive an INVITE to the MyJourney™ application by text message. If you did not receive a text message inviting you to download MyJourney™, contact your healthcare provider.

How can I reset my password?

Open the MyJourney™ mobile phone app, and enter the mobile phone number associated with your MyJourney™ account in the open field. Tap Forgot Password? and follow the instructions sent to you. 

OR

Tap Need help logging in? and select Reset Password.  Enter the mobile phone number associated with your MyJourney™ account and tap Reset Password.

I tried resetting my password and received a message telling me there is no associated MyJourney™ account.

Your account may be under a different mobile phone number.

Can I use MyJourney™ on my tablet?

Absolutely! Some helpful hints—

  1. Follow the instructions above for using an Android device or click here for iPad instructions.

  2. Ensure you are logged into the App Store or Google Play on your iPad/tablet and search for MyJourney.

  3. Download MyJourney™ to your iPad.

  4. Sign in using your mobile phone number.

  5. You'll need access to your phone to click the link sent to you via text message to set your password in step #6 above.

  6. Login to MyJourney™ on your iPad using your mobile phone number and password.

Why should I allow MyJourney to send me push notifications?

Push notifications sent to your mobile device or iPad/tablet from MyJourney will remind you to complete tasks, direct you to educational materials, and alert you to important messages. If you do not allow push notifications, you will not receive these messages to keep you on track during your InterStim™ experience

 

Still need help?

Our team is happy to help. Send an email to support@myjourneymdt.com for more assistance.

No Text invite
Reset Password
No associated account
Tablet
Push Notifications
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