Frequently Asked Questions

What if I didn’t receive a text message invitation?

You will receive an INVITE to the MyFuture™ application by text message if you are working with a Medtronic Representative. If you did not receive a text message inviting you to download MyFuture™, contact your healthcare provider.

However, you do not need an invite if you are looking for information about the Interstim™ and Altaviva™ experiences. To sign up for the MyFuture™ application without an invite, please follow the instructions on the Sign Up / Registration page.

How can I reset my password?

Open the MyFuture™ mobile phone app, and enter the mobile phone number associated with your MyFuture™ account in the open field. Tap Forgot Password? and follow the instructions sent to you.

Tap Need help logging in? and select Reset Password. Enter the mobile phone number associated with your MyFuture™ account and tap Reset Password.

I tried resetting my password and received a message telling me there is no associated MyFuture™ account

Your account may be under a different mobile phone number.

Can I use MyFuture™ on my tablet?

Absolutely! Some helpful hints—

Follow the instructions above for using an iPad or click here for Android device instructions.
Ensure you are logged into the App Store or Google Play on your iPad/tablet and search for MyFuture™.
Download MyFuture™ to your iPad.
Sign in using your mobile phone number.
You'll need access to your phone to click the link sent to you via text message to set your password in step #6 above.
Login to MyFuture™ on your iPad using your mobile phone number and password.

Why should I allow MyFuture™ to send me push notifications?

Push notifications sent to your mobile device or iPad/tablet from MyFuture™ will remind you to complete tasks, direct you to educational materials, and alert you to important messages. If you do not allow push notifications, you will not receive these messages to keep you on track during your InterStim™ or Altaviva™ experience.